Professor Lloyd G. Waller is Professor of Digital Transformation Policy and Governance and Director of SALISES at The University of the West Indies, Mona. He also served for ten years as Director of the Centre for Leadership and Governance, where he advanced work on leadership, public policy, governance, institutional strengthening, and national development.He is also Executive Director of the Global Tourism Resilience and Crisis Management Centre (GTRCMC), a global think tank headquartered at UWI, with offices across the UAE, North America, Africa, and Europe. Through the GTRCMC, his work helps destinations worldwide prepare for, manage, and recover from crises by supporting governments and industry partners to strengthen readiness, coordinate response, protect reputation, and accelerate recovery. He played a leadership role in helping destinations navigate the COVID-19 shock, supporting safer reopening and long-term resilience across various destinations worldwide.Awarded Jamaica’s national honour, the Order of Distinction, Commander Class, for his work in globalising tourism resilience and implementing successful destination resilience solutions, Professor Waller partners with governments, civil society organisations, international businesses, and multilateral organisations to support tourism resilience and broader development transformation.With over 200 publications, his work is generally focused on transforming developing economies by improving productivity, inclusion, and resilience through smarter public services, digital technologies, and data-informed decision-making. He sits on national and international boards, committees, and think tanks, advising on tourism resilience, other forms of resilience, GenAI, digital transformation, innovation, crisis management, and strategic governance.
